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Experience in Contracting GVO Technical Support

Filed Under (General, Internet Business Resource) by kimloon on 28-11-2009

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I hope everyone had a good laugh on the funny video about call center. I am glad that my web hosting, GVO, does not provide such customer support when I contracted GVO. I found some interesting functions which I could not understand. So I e-mailed the technical support and asked for information.

Whenever I sent an enquiry e-mail, I would expect that I would receive a respond on the following morning or couple of hours later. This was the usual respond time.

To my amaze, I received a reply when I returned from my shower. The respond time was minutes and not hours. And within minutes, I have my inquiry answered to my satisfaction via e-mails.

In fact, after that I received e-mails from GVO to ensure that the doubt was cleared.

And in the recent iFrame attack case, as I mentioned in the earlier post, it was GVO who sent e-mails to us to inform us of this attack. And throughout, they kept us posted on the updates on the security measures on the servers to minimize future attacks.

Overall, I am glad that GVO do not provide the customer service standard as in the funny video posted. In fact, they are doing more to provide customer service for fast respond and ensuring enquiry answered.

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